Customer information
Shipping policy
Clear information to help you shop with confidence.
Ordering and processing
Orders are prepared after checkout. If you need to update or cancel an order, contact customer care as soon as possible; changes may not be possible once fulfillment has started.
Delivery options
Available delivery services, charges and estimated delivery windows will be presented during checkout when they are configured for the delivery address.
Tracking and delivery
Where tracking is available, tracking details are sent after dispatch. Delivery estimates can change because of carrier, customs or weather delays.
Questions
For an order-specific delivery question, contact us with your order number through the Contact Us page.