Customer information
Privacy policy
How Mione handles personal information when you use this website.
Who is responsible for your information
The data controller is OVANIX LIMITED, 37 CROYDON ROAD, BECKENHAM, UNITED KINGDOM, BR3 4AB. For questions about personal information, contact [email protected].
Information handled by the website
WordPress and WooCommerce process information needed to operate the store, including account, order, checkout, security and essential cookie data.
Contact form messages
The Contact Form 7 form asks for your name, email address, topic and message, with an optional order number. Contact form messages are sent by email to OVANIX LIMITED and are not stored in WordPress by default.
Orders and payments
Order information is used to process purchases, provide customer support and meet applicable record-keeping requirements. Payment details are handled by the payment provider selected at checkout.
Why information may be used
Information may be used to answer enquiries, fulfil orders, provide customer support, meet legal and record-keeping duties and protect the service. Optional marketing or analytics is handled in accordance with applicable law and any consent requirements.
Service providers and transfers
The store uses hosting, email, payment and delivery providers to operate the website, process orders and provide customer support. These providers may process information as needed to provide their services and in accordance with applicable data protection requirements.
Storage and security
Contact form messages are not retained in the WordPress database by Contact Form 7 unless a separate storage extension is added. If an email is successfully delivered, it may remain in the sender, recipient or mail service systems. Customer, order and accounting records are retained only for as long as needed for the purposes described in this policy and applicable legal duties.
Your privacy rights
Where data protection law applies, you may have rights to request access, correction, erasure, restriction or portability, and to object to certain processing or withdraw consent where processing relies on consent. You may also complain to a competent data protection supervisory authority. To exercise your rights, contact [email protected].
Children and policy updates
This store is intended for adult shoppers and is not designed to collect information from children. We will update this notice when the store, its providers or its data practices change. Please check this page for the latest version.